Shipping & Handling
We process orders from 8:30AM ET - 4PM ET on weekdays .
We do not process orders on Sarurday,Sunday and major U.S holidays.
Our daily shipping cutoff time is 4PM ET. If you receive a tracking number after our cutoff time, then your order was prepared but may not have left our facility.
We do not ship to APO and FPO addresses.
All orders are shipped from 5730 Bintliff Dr, Houston, Texas.
Please note: Orders of $200 or more will be shipped to the cardholder's verified billing address. If we are unable to verify this address, the order will be cancelled without notice. Orders of $200 or more are shipped with signature confirmation (Someone must be available to sign for the package).
Estimated Transit Times
Get FREE shipping on orders $500 and over!
*To qualify for free shipping, the value of the items in your shopping cart must equal to $500 or more after discounts.
We do not guarantee transit times and shipping fees are nonrefundable through us.
However, the shipping methods listed below are guaranteed directly through the shipping carrier with certain exceptions. These exceptions are usually weather delays and failed delivery attempts. For more information, please contact the carrier directly. If you feel your shipment was late due to a service failure, a claim can be filed by contacting the shipping carrier:
Once your order has been shipped, the tracking number will be sent to the email address registered to your account. This information can also be viewed when logged into your account in the "my account" page
Please do not be alarmed if the delivery confirmation (UPS version of tracking) for your package has not updated in a few days. USPS delivery confirmation does not update until the package has reached a sort facility or your local post office. There are no updates in between. All delivery issues should be addressed with your local UPS office.
Incomplete or Incorrect Address Submissions:
Please review your shipping address carefully when placing an order. Errors in the shipping address will cause delays in transit times or returned orders. We will not reship the order until it is returned to us by the courier and the customer has paid for the cost to reship the order.
How are replacement parts shipped?
ALL replacement shipments and warranty shipments are shipped using UPS First Class Mail.