Damaged or missing product must be reported within 2 business days of receipt of order in writing. After 2 business days, a restocking fee of 25% may be levied.
FUSION CELLULAR must be notified within 30 days of order receipt for any other request to return merchandise, whether manufacturer defect or any other reason. The return must be accompanied by written RMA (Return Merchandise Authorization) number issued by FUSION CELLULAR. To obtain a RMA number contact the salesperson via email. FUSION CELLULAR will not accept any return merchandise without an authorized RMA.
If the buyer does not receive a written RMA and returns merchandise no credit will be issued. FUSION CELLULAR will not accept any verbal request to return merchandise.
No credit card, check or bank refunds will be issued, items may be exchanged or a credit will be issued on next purchase.
A FUSION CELLULAR authorized RMA will be accompanied by a call tag to return product.
Return of Merchandise
Items must be received by FUSION CELLULAR in good, resaleable condition. The merchandise returned must be in the original packaging and free of all buyer's marking and tags. Items not received in good, resaleable condition will not be credited.
Upon receipt of RMA document:
· Confirm RMA information:
· Buyer Name
· Order Number
· Item numbers and quantities
· Ship Via (RMA shipping instructions)
· Any discrepancies in RMA must be resolved with FUSION CELLULAR before shipment of goods.
· A call tag will be issued by FUSION CELLULAR for return of merchandise. If the buyer chooses another method of return, the buyer may be responsible for the return shipping cost.
· Upon receipt of RMA, send return package to FUSION CELLULAR using Ship VIA method stated in RMA document.
FUSION CELLULAR is not responsible for non-receipt of returned merchandise.
Please download and fill out the Customer return Request Form.